Frequently Asked Questions About Invoke

Detailed FAQs About Invoke's Transition to Adobe

Q: What is happening with Invoke?
A: We are thrilled to announce that the Invoke team is joining Adobe. This merger aims to foster the development of innovative AI-powered creative tools that cater to the needs of professionals and creatives alike. By joining forces with Adobe, we believe we can make significant strides in enhancing professional workflows that make creativity more efficient and impactful.

Q: When will the existing Invoke online services be shut down?
A: The current Invoke online services will be officially discontinued on October 31, 2025. It's important to be aware of this timeline, as any reliance on the existing platform should be carefully assessed and transitioned to alternative solutions as necessary.

Q: How can I export my data before the shutdown?
A: To ensure you retain access to your information, you should export and download your data prior to the shutdown date. We have created a comprehensive support article that provides step-by-step instructions on how to accomplish this. It’s highly recommended to initiate this process soon to avoid any last-minute complications.

Q: What will happen to my payments if I have paid for services beyond the shutdown date?
A: If you have made any payments for services that extend beyond October 31, we want to assure you that we will process pro-rated refunds. This means that you will receive a refund for any unused portion of your payment shortly after the services are closed. Please keep an eye out for further communication regarding your refund.

Q: What is the policy on data deletion post-shutdown?
A: Following the shutdown of our services, all data associated with user accounts will be securely deleted in compliance with our data deletion policy. This policy is designed to protect your information and ensure that it is handled responsibly. It’s important to review your data retention preferences and take any necessary action before the shutdown date.

Q: What steps should I take to prepare for the transition?
A: Preparing for this transition involves a few critical steps. First and foremost, ensure that you export your data as mentioned previously. Additionally, review any ongoing projects or workflows that may need to be transitioned to new platforms or tools. Stay updated with our announcements and guidance throughout this process to facilitate a smooth transition. Our goal is to support all users during this change to ensure they are equipped with the right tools moving forward as part of the Adobe ecosystem.