How to Use Social Intents

Step 1: Register an Account

To kick off your journey with Social Intents, start by registering for an account. Navigate to the top right corner of our website and click on the 'Login' button. From there, select the 'Free Trial' option to begin signing up. You will need to provide your personal information, including your name, email address, and a secure password. Once all details are filled in correctly, simply hit 'Submit' to create your account.

Step 2: Confirm Your Email

After registering, you will receive a confirmation email in your inbox. This email is crucial for activating your account. Open the email and locate the confirmation link. Click on the link provided, and you will be redirected to our website. This step ensures that we have the correct email on file and helps maintain the security of your account.

Step 3: Set Up Your Profile

With your account confirmed, it’s time to enhance your profile. Log in to your account and navigate to 'Profile Settings'. Here, you can update your personal information and preferences. Be sure to fill out all required fields and upload a professional profile picture, as this can help personalize your interactions with your customers. Setting up your profile correctly will allow us to tailor your experience and ensure that the AI characteristics align with your business needs.

Step 4: Explore Product Features

Now that your profile is set up, take some time to explore the various features our platform offers. Dive into our AI-powered live chat functionalities that are designed to serve customers efficiently. The AI chatbot can manage up to 75% of customer interactions autonomously. Familiarize yourself with the dashboard and available tools to get the most out of your experience. Understanding these features early on will help you maximize the platform's potential in your operations.

Step 5: Integrate with Your Tools

To enhance your communication efficiency, we encourage you to integrate Social Intents with the tools your team already uses. This includes popular platforms like Microsoft Teams, Slack, and Google Chat. The integration process is simple and straightforward. Once connected, you can respond to customer inquiries directly through these platforms without needing to switch between different tabs or applications. This feature streamlines your workflow, allowing your team to maintain real-time communication without interruptions.

Step 6: Train Your AI Chatbot

Having set up your platform, the next step involves training your AI chatbot. This feature is key to ensuring that your chatbot provides accurate, helpful responses in real-time during customer interactions. Start by uploading relevant data that the chatbot will learn from. You can include frequently asked questions, product information, and other essential resources. The more data you provide, the better the chatbot will perform, eventually easing the load on your customer support team and improving overall customer satisfaction.

Step 7: Monitor Engagement

Once your chatbot is live and trained, it's vital to monitor its performance. Access the analytics dashboard to track customer engagement and see how effectively the chatbot interacts with users. This step is crucial as it allows you to identify areas of improvement, measure customer satisfaction, and assess the cost savings achieved through automation. Regular monitoring will help you make informed decisions about further optimizing your chatbot's functionality.

Step 8: Get Support When Needed

Throughout your journey, should you encounter any challenges or have inquiries, our support resources are readily available to assist you. Check our help section for troubleshooting tips and FAQs. Moreover, if you seek a more personalized experience, consider scheduling a demo with our team. This interactive session will give you deeper insights into advanced features and how to leverage them for your business's needs. Your satisfaction is our priority, and we are here to ensure you maximize the benefits of our platform.