How to Use Cekura

Register an Account

To get started, visit our website at [website link]. In the top right corner of the homepage, you will find a 'Login' button. Click on it, and you will be redirected to the login page. Look for the option to register a new account. Fill in all required fields accurately, such as your email address and a secure password. After completing the form, confirm your email address by clicking the verification link sent to your inbox. Once verified, you can log in using your credentials.

Set Up Your Profile

Upon first logging into your account, it's essential to set up your profile to tailor your experience. Click on 'Profile Settings' located in the main navigation menu. Here, add your full name, company name, job title, and other relevant information. This personalization helps us serve you better. Don’t forget to upload a profile picture for a more engaging experience. Once you’re finished, save your changes to finalize your profile setup.

Explore the Dashboard

With your profile set up, navigate back to the main dashboard. Familiarize yourself with various sections such as Testing, Monitoring, and Evaluation tools. Each section is designed to enhance your user experience and improve the performance of your AI agents. Take a few minutes to explore the tabs, and read the short descriptions provided to understand the purpose of each feature fully.

Book a Demo

If you're feeling overwhelmed or want to understand the platform's capabilities better, we recommend booking a demo. Finding the 'Book a Demo' button is simple; it is prominently displayed on the homepage. After clicking, choose a time slot that works for you—our representatives are eager to assist you in navigating the platform. During the demo, you will see practical use cases and receive tips on making the most out of the features available.

Start a Test

Once you feel comfortable with the platform's layout and functionalities, head over to the Testing feature. This section allows you to begin creating your first test. Click on 'Create Test' and select either AI-generated datasets or upload custom datasets. You can also set parameters for specific conditions, ensuring that the test scenarios are relevant to your practical situations. Make sure to follow the step-by-step instructions to run your tests smoothly. This process can be completed in a matter of minutes, and soon, you will gain insights into your AI's performance.

Monitor Performance

After conducting tests, it’s crucial to monitor the AI's performance actively. Head over to the Monitoring section, where you can observe all active calls in real time. This feature offers invaluable insights into each session, allowing you to spot any potential issues immediately. Utilize the graphical data and logs available to analyze trends and make informed decisions. Real-time monitoring can drastically improve response times, making the user experience seamless.

Evaluate Conversations

Finally, leverage the Evaluation tool to review past conversations. Navigate to this feature and search for conversations that may have caused issues in the past. Analyze transcripts, focusing on metrics that matter to your business. This evaluation is essential for identifying patterns in user interactions, such as recurring complaints or areas for improvement. Utilize this data to refine workflows, enhance agent training, and ultimately provide a better experience for your customers. Regularly revisiting these evaluations ensures that your AI is always performing at its best.