Frequently Asked Questions About Cekura

Frequently Asked Questions

1. What does it mean that you are SOC2 Type2 compliant?
Being SOC2 Type2 compliant means we have successfully passed comprehensive audits focused on our internal systems' ability to protect customer data over a designated period. This compliance not only validates our commitment to security but also assures our clients that their data is handled with the utmost care and industry-leading practices. It essentially reflects our dedication to maintaining a secure and reliable environment for our clients.

2. Why should I choose your service for testing and monitoring Voice AI agents?
Our service stands out in the market due to its efficiency and comprehensive features. You can launch your Voice AI agents within minutes rather than undergoing a lengthy setup process. Additionally, we provide tools for parallel calling and actionable evaluation results generated in minutes, all designed to enhance seamless interactions across various conversational scenarios. This means your business can quickly adapt to market demands and improve customer service without unnecessary delays.

3. How can I simulate different scenarios for my Voice AI agents?
Simulating scenarios for your Voice AI agents is a breeze with our platform. You have the flexibility to create tests against both AI-generated and bespoke datasets tailored to your operational needs. With our tools, you can utilize workflows and personas along with real audio samples to establish realistic datasets. This functionality is vital for evaluating your agents based on your unique metrics, allowing you to prepare them for various user behaviors – from navigating chaotic conversations to adhering to compliance checks.

4. Is it possible to replay previous conversations for evaluation?
Yes, replaying historical conversations is a key part of our service offering. This feature enables you to go back and listen to previous interactions in order to identify specific challenges or recurring issues faced by your agents. It's particularly useful for honing skills and improving response strategies under various circumstances, ensuring your Voice AI agents are continually enhancing their performance and customer interaction capabilities.

5. How do your monitoring tools work?
Our monitoring tools deliver real-time insights that allow you to keep a close eye on your AI agents' performance at all times. By monitoring every call, you can evaluate how well your agents are meeting the required standards and identify areas needing improvement. This level of visibility helps ensure that your Voice AI agents are consistently performing at their best, which is essential for delivering high-quality customer experiences and operational excellence.

6. Can I request a demo before committing?
Certainly! We encourage potential customers to request a demo before making a commitment. This demo allows you to explore our features and capabilities firsthand, giving you an in-depth understanding of how our platform can be tailored to fit your business requirements. You can ask questions, see use cases, and get a feel for how our solutions can add value to your operations.